Save gas, money, and time. Shop on-line! Transactions over the internet are the simplest and most cost-effective way to make a purchase; but, if you prefer to telephone, fax, or e-mail your order, please feel free to do so.

We accept most major credit and debit cards, personal checks, and postal money orders for your shopping convenience.

Please read our entire terms and conditions carefully prior to ordering. You will find these terms and conditions similar to most other internet stores. By placing an order, you are agreeing to our terms and conditions.

Return Policy

Customer satisfaction and product quality is the foundation of our success. We gladly accept returns if you are not completely satisfied with your purchase. The following conditions apply with all returns:

1. Returns are accepted up to 15 days after the delivery date noted by the shipper.
   

2. You must e-mail or contact us to obtain a return authorization number. No returns will be accepted without this number. Also, it is the customer's responsibility to write this number on the outside of the package. Unidentifiable packages are refused. This policy is strictly adhered to for security reasons.
   

3. Returns must be in the original packing. This policy is to maintain UPS & FedEx shipping standards.
   

4. The customer is responsible for obtaining the correct return address for their merchandise. If the return is shipped to the wrong address or to the wrong distributor, an extra shipping charge may be subtracted from the customer's refund.
   

5. Once The Wood Cottage has accepted the return from the shipper, we will immediately process your refund minus a nominal 15% re-stocking fee.
   

6. Besides the initial shipping expenses, the customer is also responsible for return shipping expenses back to us. Please note that the customer is also responsible for securing insurance on any merchandise valued at over $100.00. If an authorized return arrives damaged without any insurance the customer assumes the liability and The Wood Cottage will not process a refund. We cannot replace lost or damaged merchandise that has not been insured.
   

7. Custom orders, Special orders, Clearance products, close-out products, discontinued items, and gift certificates are non-refundable. Please be careful that these items are exactly what you want.
   

8. You may change/alter/modify or cancel your order at any time during the online ordering process. Once the order has shipped, it is the customer's responsibility to follow our terms and conditions.
   

9. A 3% fee may be charged for any cancelled orders. The purpose of this fee is to recover bank charge fees related to the transaction. This does not apply to returned or damaged merchandise.
   

10. All refunds will be made to the credit card that was initially used to purchase the merchandise. Other forms of payment will be handled in the same manner.

Damaged Merchandise

The Wood Cottage takes extra care in checking for damage and defects prior to shipping. We pack and ship your merchandise according to UPS and FedEx standards. Please inspect the merchandise carefully as soon as it arrives. If the box or carton is torn, pushed in, or looks damaged in any way have the delivery person note it prior to signing for the order. If there is damage, immediately contact the delivery service to start a claim. Please note that it is the customer's responsibility to keep the original packing for possible inspection by UPS or FedEx. Failure to keep this original packing may result in a denial of the claim and refund. Next, contact The Wood Cottage and make us aware of what you want to do. We will replace any damaged item at no additional cost to the buyer as long as we are notified within 5 days after the delivery date noted by the shipper. Replacements will be sent within a short reasonable time, often even prior to settlement of the claim. Please note that if the customer desires for whatever reason that they do not want a replacement of the merchandise, then the terms and conditions listed above are utilized to process a refund.